Lodge a Payment Issue

Had a payment go missing, fail to reflect, or look incorrect? Verify that you're the owner of the transaction below and our team will investigate.

Verify Your Transaction

To protect your account, we first confirm you're the rightful owner of the transaction before opening a support case. Enter the details exactly as they appeared at the time of payment.

Email Address Enter a valid email address.

Transaction ID The reference number from your payment receipt or bank alert. Enter the transaction ID as it appears on your receipt.

Account Number The account the payment was made from or into. Enter a valid account number.

i Your details are used only to match you to the transaction on record. We never ask for card numbers, PINs, or OTPs — do not share these with anyone, including anyone claiming to represent STRIDE.